Our Policy is as simple as that, “Client first”.
Potalatrip.com respects to Right to Privacy. We do our best to keep your personal information under confidential and disclose to the local authorities only the need arises.
a) The personal information which we are likely to collect from you are as follows:
b)The Purposes of collecting the above information from you：
ii) Tour Booking
We really appreciate your advance booking with help of our tour consultants. Advancement booking would help both sides more convenient and organized. If your needs are not meeting in our customized packages, you can tailor your own tour as per to your interest. Consultation is always free!
Follow these 5 simple steps to book a tour package:
If your tour package includes train tickets or air tickets, kindly pay 100% of train fare or air fare. You can pay rest of the tour cost one month before your tour starts.
Once your tour booking confirmation is done, we will forward you our payment mode details to you. Thank you！
iv) Tour Cancellation
a. Travellers cancel the tour personally before the tour start
You may cancel your tour after it is confirmed but you are liable to pay cancellation charges. Cancellation charges are as follows:
|Time of Cancellation||Charge Incurred|
|1 months in advance||20% of total trip cost, excludes the lost caused by refunding air tickets.|
|7 to 29 days in advance||30% of total trip cost, excludes the lost caused by refunding air tickets.|
|Less than 7 days in advance||50% of total trip cost, excludes the lost caused by refunding air tickets.|
|No show up||100% of total trip cost|
b. Cancellation 10 days before departure due to political reason or natural force. No cancellation charge on local tour, but the lost caused by refunding flight tickets and train tickets is on travelers.
c. If Tour has to cancel due to physical disease or personal reasons when the travelers are in Tibet you will have the following refund system;
Local Tour Fee: You will be refunded 60% of unused local tour fee from wherever you are, including admission fee of tourist sites, accommodation fee, tour guide fee, private vehicle fee, etc which are included in tour contract.
Airfare: Travelers can get refund of airfare according to the policy of Airline Company.
Train Fare: Travelers can get 60-80% refund of unused train fare according to the policy of train station.
a. A free modification is acceptable when the tour contract is signed 30 days before the agreed departure, which could be comprised of the trip dates, service items, itinerary and the number of travelers etc.; 5% of additional service charge based on the agreed total trip cost for modifying the content of the tour contract will be charged if the travelers would like to modify for a second time; the rest can be done in the same manner. We reserve the right to offer a re-quotation every time when the content of the tour contract is altered.
b. During your trip, you may request an alteration in trip destinations due to altitude sickness or other health problems. In this case, com will try to be the most flexible and redesign your itinerary mentioned in your Tibet Travel Permit(TTP). However, your TTP was awarded on the basis of your original itinerary, we cannot guarantee that we will be permitted to make major changes in your original itinerary after it has been submitted to the Tibet Tourism Bureau.